Monitoring Service (Protect & Proactive Action)

This is the core process of IT. Even we have lots of IT staffs but human errors can be happened. CTCG will provide the proper solutions to help customer to manage their environment

High Touch Engineer

Many times customer have to contact and follow lots of people to solve the problem. It’s so messy and waste your time. Is it better if you could get “One stop handling”. We have many specialist engineers and they have lots of experience to manage and deliver a smooth operation

Security Awareness Program

“People” is the strongest and weakest in the same time.Business should concern and encourage all staffs to aware and be careful about social engineering and what’ the impact ? CTCG have the program to prove the result “BEFORE” and “AFTER” launch it. Security awareness can safe your Business.

Professional Service

We have a specialist & technical solutions team to solve the issue and recover system as soon as possible. “Lose opportunity cost and Get fast start activity”

We have 3 packages ;

  1. Standard – Normal Business Working day 8.30 -17.30
  2. 24x7x4 – Coverage 7 Days 4 Hrs response and Holiday
  3. Critical support – Troble shooting and Fix issue within 6 Hrs.

Data Center Management

We have specialist & technical team to design and implement your data center room. Also we have another support services to prevent any issues because it’s very serious area.

Outsourcing & Help desk

Our strong experience will help customer to operate their process with efficiently and effectively budget.

  • Service Operation Resources
  • Outsourcing
  • Service Desk
  • Desktop Support
  • Network Support
  • Facilities and Infrastructure
  • Support
  • Application and Technical Support

Maintenance Service

“Make your move on with CTCG” Hardware & Software Maintenance
To ensure your healthly hardware environment we should be extended service contract for server, storage , network , security appliances any Software from CTCG
We can customize by customer requirement such as SLA , coverage period and special condition.

Preventive Maintenance

If there is no issue long time but it’s not quarantee that your environment is safe. The service will help customer to decide for significant signs before planning effectively